By requesting one of the Empire.io available self-exclusion time frames, you agree to the following terms and conditions, which will be effective from the minute you receive a confirmation email of your chosen self-exclusion. This email will be sent to the email address used to register your account only and will display the date of self-exclusion completion.
Self-exclusion requests must be made by email from the account's registered email address to our customer support department at [email protected].
Requests made via our Chat function will not be actioned. However, a customer support agent will direct you to our customer support email service.
Upon receipt of an email request for account closure, the Empire.io account in question will be placed on our first stage, 24-hr cooling off period, which will disable your account, allowing no further gambling activity.
Once the first stage, 24hr cooling off period has passed, while your account remains closed, a customer support agent will inform you of the 1-week, 1-month, 6-months and permanent self-exclusions available. There will be no variation in these time frames.
To proceed with this process, we will require an email response. If we do not receive a response within a further 24-hrs, your account will be reopened and confirmed by email.
After reviewing our self-exclusion options, if you decide you would like to proceed with a permanent self-exclusion, please, inform us of this in your response.
On occasion, we might decide to place an account on a short self-exclusion period if we believe it to be needed or beneficial to the customer. This will be communicated by email; the above terms and conditions will apply.
When you request, or we deem it necessary to add an Empire.io self-exclusion, all remaining funds left in your account will be returned to you manually once a 1-month, 6-month or permanent self-exclusion is selected or applied upon Empire.io's decision. Funds will remain in your on-site balance until concluded if a 24hr cool off or 1-week self-exclusion is activated. You will not be able to access your account to withdraw funds during your requested self-exclusion.
Once a self-exclusion is applied to your account, it will stay in place until the request time has finished; it will not be reversed or decreased for any reason. Permanent self-exclusions will remain closed indefinitely.
Empire.io will use all reasonable endeavours to ensure compliance with our responsible gambling self-exclusion Policy. However, you accept that we will not be held responsible or liable if you attempt to open any new Empire.io accounts or succeed. You are permitted to hold 1 Empire.io account; any breach of these terms and conditions will result in no return of stakes, losses or payment of winnings. Bonus funds and entries in any promotions will be forfeited upon self-exclusion confirmation and will not be reinstated if the account is reopened after the self-exclusion period.
You acknowledge that:
This is a voluntary agreement; therefore, if we have suspicions or further investigation provides evidence that you have actively attempted to disguise the source of your account, this will be dealt with at Empire.io's discretion.
Once your selected self-exclusion has come to an end, your account will automatically be reopened. However, you will receive an email confirmation of this information which will be sent to your registered email address.
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